FAQS
Frequently Asked Questions and Answers
For more questions, please consult customer service.
1. Factory & Certifications
Q: Are you a spinning mill? What certifications do you hold?
A: Direct spinning mill with full import & export license.
Certificates: GRS, OEKO‑TEX Standard 100, Higg Index, Cotton USA, GOTS, Recycled 100/Blended, FSC, African Cotton, BCI. Pass H&M & ZARA audit standards. Note: No dope‑dyed yarn production.
A: Direct spinning mill with full import & export license.
Certificates: GRS, OEKO‑TEX Standard 100, Higg Index, Cotton USA, GOTS, Recycled 100/Blended, FSC, African Cotton, BCI. Pass H&M & ZARA audit standards. Note: No dope‑dyed yarn production.
3. Sample & MOQ
Q: Sample rule & minimum order quantity?
A: Small cone samples charge sample fee; courier cost borne by buyer.
MOQ: Standard regular yarn: 8–10 MT Custom & certified yarn: 1×20GP / 1×40HQ full container
A: Small cone samples charge sample fee; courier cost borne by buyer.
MOQ: Standard regular yarn: 8–10 MT Custom & certified yarn: 1×20GP / 1×40HQ full container
4. Price & Payment
Q: Incoterms & payment methods?
A: Main: FOB Ningbo/Shanghai; CFR/CIF available.
New clients: 30% TT deposit, balance against BL copy. Long-term clients: Sight L/C acceptable. Quote valid 7 days.
A: Main: FOB Ningbo/Shanghai; CFR/CIF available.
New clients: 30% TT deposit, balance against BL copy. Long-term clients: Sight L/C acceptable. Quote valid 7 days.
5. Lead Time & Packing
Q: Production time & packing?
A: 15–20 working days for white yarn; 25–35 days for certified/custom yarn.
25kg waterproof woven bags. 20GP ≈10–11MT, 40HQ≈22–24MT.
A: 15–20 working days for white yarn; 25–35 days for certified/custom yarn.
25kg waterproof woven bags. 20GP ≈10–11MT, 40HQ≈22–24MT.
7. QC & After-sales
Q: Quality control & claim solution?
A: Full in-house QC; third-party
inspection (SGS/Intertek) allowed. Claim within 7 days with photos & test report; factory defects get free re-delivery or discount compensation.
A: Full in-house QC; third-party
inspection (SGS/Intertek) allowed. Claim within 7 days with photos & test report; factory defects get free re-delivery or discount compensation.
2. Product List & Spinning Technologies
Available Yarn Types
100% Viscose Yarn
100% Lyocell Yarn
PV Polyester-Viscose Blended Yarn
Lenzing Tencel Yarn
Lyocell-Cotton Blended Yarn
Lyocell-Polyester Blended Yarn
Lyocell-Rayon Blended Yarn
Cotton-Modal Blended Yarn
100% Sanyou Modal Yarn
100% Polyester Yarn
Sewing Thread / Folded Yarn / Slub Yarn
Carded PC/CVC Blended Yarn
100% Polyester Ring Spun Single Yarn
Open-End PC/CVC Blended Yarn
Cotton-Rayon CV Blended Yarn
Supported Spinning Processes
Ring Spun (Carded / Combed)
Siro Spun
Siro Compact (Carded / Combed)
Open-End Spinning
Special Custom Process (for sewing thread, slub, folded yarn)
Customize: Twist, count, cone weight, private label. No dope-dyed.
100% Viscose Yarn
100% Lyocell Yarn
PV Polyester-Viscose Blended Yarn
Lenzing Tencel Yarn
Lyocell-Cotton Blended Yarn
Lyocell-Polyester Blended Yarn
Lyocell-Rayon Blended Yarn
Cotton-Modal Blended Yarn
100% Sanyou Modal Yarn
100% Polyester Yarn
Sewing Thread / Folded Yarn / Slub Yarn
Carded PC/CVC Blended Yarn
100% Polyester Ring Spun Single Yarn
Open-End PC/CVC Blended Yarn
Cotton-Rayon CV Blended Yarn
Supported Spinning Processes
Ring Spun (Carded / Combed)
Siro Spun
Siro Compact (Carded / Combed)
Open-End Spinning
Special Custom Process (for sewing thread, slub, folded yarn)
Customize: Twist, count, cone weight, private label. No dope-dyed.
6. Markets & Documents
Q: Main export markets & customs papers?
A: Vietnam, Bangladesh, Pakistan, Turkey, EU, Mexico.
Docs: Invoice, Packing List, BL, CO, Form E (RCEP), Form A (EU).
A: Vietnam, Bangladesh, Pakistan, Turkey, EU, Mexico.
Docs: Invoice, Packing List, BL, CO, Form E (RCEP), Form A (EU).
8. Inquiry & Factory Visit
Q: Reply speed & factory audit?
A: Reply within 12 working hours via WhatsApp/WeChat/Email/Zoom. Factory visit & remote video audit welcome with advance booking.
A: Reply within 12 working hours via WhatsApp/WeChat/Email/Zoom. Factory visit & remote video audit welcome with advance booking.